Crash report details
Hi, how I can get more details about Firefox crash. I get crash report, but me need know we crash reason.
All Replies (8)
hello, when you're at the about:crashes page and click on a crash report starting with bp- you are directed to a page where more details about the specific report are listed.
you could also copy and paste some report ids starting with bp here into a reply on the forum, then we could have a further look at them.
thank you!
I didn't have any record when I call about:crashes page. I give the following crash data which I copied from crash report screen:
AdapterDeviceID: 0x0405 AdapterVendorID: 0x15ad Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0 AvailablePageFile: 4737957888 AvailablePhysicalMemory: 1704742912 AvailableVirtualMemory: 1850748928 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 33423360 BreakpadReserveSize: 37748736 BuildID: 20140414143035 CrashTime: 1398336844 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1398332895 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.1210 D3D10 Layers? D3D10 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta StartupTime: 1398336838 SystemMemoryUsePercentage: 47 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://vmftqa20.devlab.ad:8080/AspAjaxNew/DragPanel/DragPanel.aspx Vendor: Mozilla Version: 29.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll
VMCI sockets STREAM : 0 : 1 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CECC54C5-1CD0-4963-A2CE-08CDA4194425}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CECC54C5-1CD0-4963-A2CE-08CDA4194425}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{410DE25D-5864-4012-B64F-C692CF846738}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{410DE25D-5864-4012-B64F-C692CF846738}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{100AD5CE-27CC-464A-BEB1-1B1EA93B3103}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{100AD5CE-27CC-464A-BEB1-1B1EA93B3103}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B634DA08-2246-4148-8F10-DCDEABC2B4B4}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B634DA08-2246-4148-8F10-DCDEABC2B4B4}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3F68DB18-7FD9-43FE-806F-F7E24434758D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0478CE90-684D-4AFA-A8D1-DF5EC3300283}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0478CE90-684D-4AFA-A8D1-DF5EC3300283}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
That looks like you copied that from the crash-stats.mozilla.org page...
Do you have a link to that page or is that listed in your about:crashes page?
I have nothing on page which is displayed, after I'm typing about:crashes in address bar. I have only this message in popup modal dialog
Hmm, well that doesn't tell us anything or even point to the reason Firefox crashed. Usually, when Firefox crashes, it pulls up the Mozilla Crash Reporter which lets you write what you were doing when it crashed. And you press either "Restart Firefox" or "quit Firefox", both of which submit the crash report to the crash-stats.mozilla.org page and also gets listed in the about:crashes page so we can troubleshoot.
What was the problem that was happening?
Modified by Moses
I'm developer, and I run some test set from ALM system. I try understand what happens.
You can close this post
Locking per Question Owner request.