সকল প্রোডাক্ট Community Forum

Hi!

I'm using thunderbird for 15 years at least, and so far, it was always working without major issues.

I switched to MAC from Windows, and here my problems started with Thunderbird.

Using gmail with IMAP, I'm not downloading my emails to the computer because of the storage it needs (over 50k emails, getting 1-200 daily).

My windows PC is much less powerful than my mac, but there, it works fine. If I open thunderbird, it checks emails in 1-2 seconds and loading the new ones. If I click on any, it loads almost instantly, and if I want to send reply, it usually sends out in 1-2 sec... So, works as it should be.

However, on my mac: Emails loading quite ok speed, but once if I click on any, to open, sometimes it needs to wait half minute or more. While it's saying "connecting to email server". It makes my work flow quite bad, I need to wait a lot. Also same going on with replies, usually sends out very slowly, and sometimes I have a warning like it could not copy the reply to sent out mails due to a connection issue.

Wtf...? So thunderbird is very slow, and I have no connection issues at all, I have gigabit internet and everything works blazing fast, except Thunderbird.

Please help! I don't want to find another email client, but currently, it's not useable for me. I'm running the latest version, 128.5.1esr.

The message could not be sent because connecting to Outgoing server (SMTP) smtp.office365.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Dear Mozilla, My 27" iMac crashed suddenly on Wednesday last week (when I wasn't actually using it) and would not boot up. A message referred me to Apple and I made an appointment in Glasgow to take my Mac for the repair. I plugged my Mac in before I left - and it recovered itself!

However all my Thunderbird emails, files and settings have totally disappeared! Apparently a Thunderbird update is responsible. I have spent hours on the phone trying to get help. I have spent hours with CHATDGP talking me through stuff. The data seems to be on my machine but whatever I do I can't get Thunderbird to work. I am at my wits end. I have all my work files in Thunderbird and have no access to anything.

This is the second time recently that my Thunderbird files have vanished. I had to pay an expert to come to my house and restore the first time, but he is very ill at the moment and unable to leave home.

Please help me. I would be very grateful to have my Thunderbird back and working correctly. I am on macOS Monterey, version 12.7.6 (21h1320).

kind regards Helen 07836 707504 UK

Hello! I just changed website hosts and when configuring the existing email address inside Thunderbird to the new servers and ports, all my existing folders for that email address where removed. Is there a way I can restore those folders from my local computer drive to show up?

Thank you!

Matt

Manu Andino (Mozilla Support)

Dec 2, 2024, 15:40 CST

Thanks for answering all of my questions, Andrew!

As shared in my previous reply, we are only suited to assist with concerns specifically related to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Thunderbird. To get community support, you'll need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/thunderbird/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 30, 2024, 08:20 CST

Dear Manu,

I am trying to add an email account to my mozilla (thunderbird) email accounts - I currently have several already but need to add another one. These accounts are not mozilla accounts but typically outlook, for example. In this case the steps I take are:

To add an email account I go to account settings and "add email account"

Then it takes me to set up your existing email address where I enter the account I want added: for this case I enter the email address and password:

akadak@esmci.com

It then takes me to the MCI web site where I have to enter the password again

After which it then says approval required - see this print screen shot.

After I request approval - it sends me this

Then nothing happens - I don't know where it goes. I contacted the company and they don't know either.

This is the problem.

Andrew Kadak

Manu Andino (Mozilla Support)

Nov 29, 2024, 12:09 CST

Hi there,

Thanks for your email!

You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others.

I'd like to start by asking a few questions to learn more about the difficulties you're experiencing:

Is the account you want to set up a Mozilla account? Do you want to create one or sign in to one? What is the OS version of the device you are using and what is the version of the program or app that you are using when you experience this? Can you provide a step-by-step description of the process you follow when this happens? Can you share a screenshot, or preferably a screen recording, where we can see the error you are encountering? If you'd like to send us a screen recording, you can learn how to do that here: "How to record your screen on any device"

Each of your answers is crucial to providing you with the proper assistance, so please don't disregard any of the above inquiries.

I look forward to hearing from you! Mozilla Support Team Privacy ∙ Legal

Andyheritageable kadak

Nov 28, 2024, 03:39 CST

tried to set up an account akadak@esmci.com but says it requires administrator approval - who is that and how do I get it?

[N5K1X7-70E25]

I was able to send emails to all of my contacts until a week ago when two contacts at USCG.mil have been rejected. I have reset the computer, manually loaded the addresses, tested other address and everything appears fine, but not to them. Any suggestions?

Email errors started occurring on or about November 25, 2024. Multiple calls and tech support with Spectrum techs and hours of troubleshooting brought about O results. I obtained all necessary protocols for configuring email to Spectrum requirements and for sending and receiving, but I still get outgoing errors. I have been using Thunderbird for 5 years or more now and never had any issues until now. Upon inspection through Thunderbird tools/setting/ looking at "SAVED" passwords, I no longer see "IMAP" or "MAIL" access protocols. It was there previously. I also disabled all my firewall and vpn settings and still cannot send out any emails. I have thoroughly checked out both my personal email setting and my small business email settings and everything as it relates to Spectrum is correct. Spectrum said one thing they found was that the email settings (specifically, would not resolve with the server because of a syncing problem). Spectrum did all they could to resolve on their end, but the issues, as they see it now resides on the Thunderbird side. In an effort to resolve the issues, the Spectrum tech looked and looked for a phone number for Thunderbird and said this is the first time he has never found a number that one can call for some sort of assistance. Emails directly to Thunderbird are very, very slow. And to compound the issue, there are no lists I could find is a repository for error codes and no valuable tech support or specifications could be found that provides any real help for resolution. So now I am making a last ditch effort to contact Thunderbird for a one on one phone conversation that will resolve all the issues I have encountered. Hopefully with your immediate reply, we can resolve these issues and I will be able to help others resolve these same issues. These issues are not just isolated to me. There are literally hundreds maybe even thousands of people out there with the same issues. PLEASE contact me asap. Thank you for your time. (PS. I do receive some messages via email, but sending out is the issue)

I can go direct to web.com and use password and it works but Thunderbird says it is not correct. This happened after an update installed today.

Thunderbird recent Nebula esr updates have failed. So I have downloaded latest updates and reinstalled with same selections. Update history shows no updates installed yet!

Since latest Version 128.4.4esr Build ID 20241118214310 email access does not work after initial open or log on Startup. Get New messages All accounts or each Account show no activity. I now need to quit/reopen again to start receiving messages, then all continues well until another update or log off! It often takes a day before I notice no emails then I get 100+!

Mozilla Thunderbird installed on Win 11. Was working yesterday. Has been working for years. Now get error messages:

"Login to server mail.gmx.com with username macilray@gmx.co.uk failed. Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) . Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)"

Incoming messages are OK (I can receive messages). Authentication method is Normal Password. Tried changing password. Tried uninstalling and reinstalling. Same result. Same account works perfectly well on iPad. Online version at https://www.gmx.co.uk/ works perfectly well send/receive.

I have had an update to my hp laptop and now find that my thunderbird email on my laptop and phone are asking for a password. This has not been the case in the past. Would you please help me resolve this issue? Thanks

Hello from Belgium,

I use Thunderbird with my Hotmail mailbox. Sometimes the body of a message is missing. I just have a serial number like this "--0000000000003fb6ca0619db6a84--" When I connect directly to Hotmail via the web. I can see the body. Curious, isn't it ??

Jc

Received the following when trying to send an email

Sending of email failed. An error occurred while sending mail. The mail server responded: Too many messages (2.3.2.3) from 2.95.334.23. Please check the message and try again.

All mailboxes erroneously show "no messages found"

You can go though the entire list on the left and all come up with the "no messages found" screen. The only solution is to restart/

This occurs after it has been working fine for hours, often after moving one of a few messages out of Inbox.

Name Thunderbird Version 128.5.0esr Build ID 20241125170630 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\66024440CA2A2D8C Update History Update Channel esr User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.5.0 OS Windows_NT 10.0 19045 Application Binary E:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe Profile Folder (Local drive) Build Configuration Thunderbird 128.5.0esr - 20241125170630 Thunderbird source https://hg.mozilla.org/releases/comm-esr128/rev/5aa787475f1ff704f48d561dd2ba209b092f8336 Platform source https://hg.mozilla.org/releases/mozilla-esr128/rev/68352da82b95d7114af99b268c179195fd2fead0

The latest information on building Thunderbird can be found at https://developer.thunderbird.net/. Build platform Target i686-pc-mingw32 Build tools Compiler Version Compiler flags /builds/worker/fetches/clang/bin/clang-cl -fms-compatibility-version=19.39 -Xclang -std=gnu99 -m32 -Xclang -ivfsoverlay -Xclang /builds/worker/fetches/vs/overlay.yaml 18.1.5 -fcrash-diagnostics-dir=/builds/worker/artifacts -D_HAS_EXCEPTIONS=0 -Gy -Zc:inline -arch:SSE2 -Gw /builds/worker/fetches/clang/bin/clang-cl -fms-compatibility-version=19.39 -Xclang -std=c++17 -m32 -Xclang -ivfsoverlay -Xclang /builds/worker/fetches/vs/overlay.yaml 18.1.5 -GR- -fcrash-diagnostics-dir=/builds/worker/artifacts -TP -Zc:sizedDealloc- -D_HAS_EXCEPTIONS=0 -Gy -Zc:inline -arch:SSE2 -Gw -D_SILENCE_TR1_NAMESPACE_DEPRECATION_WARNING -Z7 -O2 -Oy- /builds/worker/fetches/rustc/bin/rustc 1.78.0 Configure options MOZ_AUTOMATION=1 --enable-project=comm/mail --target=i686-pc-windows-msvc MOZILLA_OFFICIAL=1 --enable-update-channel=esr MOZBUILD_STATE_PATH=/builds/worker/.mozbuild MOZ_FETCHES_DIR=/builds/worker/fetches ENABLE_CLANG_PLUGIN=1 --enable-js-shell --enable-rust-simd UPX=/builds/worker/fetches/upx-3.95-win64/upx.exe --enable-official-branding

Cache Use about:cache Information about the Network Cache Storage Service memory Number of entries: 4 Maximum storage size: 200000 KiB Storage in use: 3 KiB Storage disk location: none, only stored in memory List Cache Entries disk Number of entries: 450 Maximum storage size: 153600 KiB Storage in use: 26921 KiB Storage disk location: F:\Cache\cache2

Performance about:processes Registered Service Workers about:serviceworkers Third-party Modules about:third-party Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 2 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 47.8 GB Disk Space Available 21.7 GB

I use Thunderbird for email, when on MX Linux I use the Flatpack version. I've noticed that the Thunderbird configuration frequently resets itself, from using local folders on an adjacent disk, to a location within the Flatpack.

I know when this happens because I can then no longer send emails; I have to copy any text written, enter setup, re-select the desired folder, and re-start Thunderbird.

Can you please help with a fix for this issue?

Best regards,

Richard Palmer