Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My password logs me into e-mail okay but when I log out it says in red "Username or password incorrect" & e-m provider says Firefox causes that???

more options

How can the Username or password be incorrect when I'm leaving after it has lets me in the door by giving that Username and password? I gave the provider the name for the e-m address; they set up the account; I chose the password. But I get this red message any time I leave. E-m provider says "change your browser". I don't want to do that. Hope you can help. I changed my password within their system, but still the same: I can get in, but when I leave the red error message appears.

How can the Username or password be incorrect when I'm leaving after it has lets me in the door by giving that Username and password? I gave the provider the name for the e-m address; they set up the account; I chose the password. But I get this red message any time I leave. E-m provider says "change your browser". I don't want to do that. Hope you can help. I changed my password within their system, but still the same: I can get in, but when I leave the red error message appears.

All Replies (1)

more options

This happens after you log out, and the site returns you to the login page?

If you had Firefox save your login for the site at some point in the past, you may want to delete that in the Options dialog. This article has the steps for that: Password manager - Remember, delete, change and import saved passwords in Firefox (section entitled Viewing and Deleting Passwords).

Otherwise, it's hard to imagine why the site would think you were trying to log in.