This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

updated Firefox to 34, now fails to display bank logon web page

  • 4 odgovori
  • 4 ima ovaj problem
  • 10 views
  • Posljednji odgovor poslao legend88

more options

Secure Connection Failed An error occurred during a connection to service.oneaccount.com. SSL peer rejected a handshake message for unacceptable content. (Error code: ssl_error_illegal_parameter_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Is this a problem with the bank security certificate? I can log on via Safari and I could do it with Firefox at version 33.

Secure Connection Failed An error occurred during a connection to service.oneaccount.com. SSL peer rejected a handshake message for unacceptable content. (Error code: ssl_error_illegal_parameter_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Is this a problem with the bank security certificate? I can log on via Safari and I could do it with Firefox at version 33.

All Replies (4)

more options

The service.oneaccount.com server only works properly with the insecure SSL3 protocol and not with TLS. That server needs to update their software and disable SSL3 and add support for TLS 1.1 and TLS 1.2

You should contact your bank and ask them to look into this.

more options

Hi, I have this problem too.

I use this site daily so do I need to stop using Firefox or is there a workaround? I doubt the mighty Natwest/RBS will respond very quickly (If at all) to little me!

more options

You would have to enable SSL3 temporarily to access such a website.

Make sure to only do this when you need it to avoid making you vulnerable.

more options

Thanks, I'll look at that.