This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Cannot get backup favorites back after recovery.

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao guigs

rusty1643
rusty1643
more options

I had to do a recovery. Went to Show all bookmarks>>> to import and restore>>> To restore>>> No dates show only CHOOSE FILE>>> When I click on that it brings me to page with all my homegroup, computer, network folders etc. On the bottom I type in the file name which is the backup one with JSON next to it and click open.There are two folders>>> One with my name omn and one with public. I click on my name and it has contacts, favorites, desktop, downloads etc. What do I do from there?

I had to do a recovery. Went to Show all bookmarks>>> to import and restore>>> To restore>>> No dates show only CHOOSE FILE>>> When I click on that it brings me to page with all my homegroup, computer, network folders etc. On the bottom I type in the file name which is the backup one with JSON next to it and click open.There are two folders>>> One with my name omn and one with public. I click on my name and it has contacts, favorites, desktop, downloads etc. What do I do from there?

All Replies (1)

guigs
guigs
more options

Rusty, At this step: "No dates show only CHOOSE FILE>" Look for the json file from the back up you created before the recovery.

For more information: