"tabs from other devices" doesn't show all tabs
My Firefox sync is set up correctly and operating correctly - as far as I know. I've been using Sync for a few years and I like the new one better than the old one.
My issue is that when I click History, Tabs From Other Devices, I don't see all open tabs from the devices that are shown, AND there's a device missing (it was there a couple of days ago). I want to see all of the open tabs from my other devices, not just a few.
All Replies (7)
Hi vorlonken
Put this in a new url after attaching the sync account: about:sync-tabs
Let me know if you are able to view the missing data.
Cheers, Michael
Is there a Sync log on the about:sync-log page?
Michael Buluma said
Hi vorlonken Put this in a new url after attaching the sync account: about:sync-tabs Let me know if you are able to view the missing data. Cheers, Michael
Nope, that's the screen that I was referring to (perhaps not clearly) that's missing tab data from the other machines. I do note, though, that the tabs that show this morning are different than the ones listed yesterday Not so sure about that, actually.
I had briefly hypothesized that it was only showing tabs that I had recently visited, but there are many that I used that don't show so that thought was erroneous.
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cor-el said
Is there a Sync log on the about:sync-log page?
Yes, there is! I have attached a screen capture...
1435162907899 Sync.LogManager DEBUG Flushing file log 1435162907946 Sync.LogManager TRACE Beginning stream copy to error-sync-1435162907899.txt: 1435162907899 1435162907996 Sync.Service DEBUG Exception: Error: NS_ERROR_UNKNOWN_HOST (resource://services-sync/resource.js:409:18) JS Stack trace: waitForSyncCallback@async.js:102:6 < Res__request@resource.js:405:13 < Res_get@resource.js:429:11 < Sync11Service.prototype._fetchInfo@service.js:553:13 < sync@enginesync.js:77:15 < onNotify@service.js:1295:6 < WrappedNotify@util.js:148:20 < WrappedLock@util.js:103:15 < _lockedSync@service.js:1285:11 < sync/<@service.js:1277:13 < WrappedCatch@util.js:77:15 < sync@service.js:1265:4 < Res_get@resource.js:429:12 < Sync11Service.prototype._fetchInfo@service.js:553:14 < sync@enginesync.js:77:16 < onNotify@service.js:1295:7 < WrappedNotify@util.js:148:21 < WrappedLock@util.js:103:16 < _lockedSync@service.js:1285:12 < sync/<@service.js:1277:14 < WrappedCatch@util.js:77:16 < sync@service.js:1265:5 1435162908771 Sync.LogManager TRACE finished copy to: C:\Users\xxxxxxx\AppData\Roaming\Mozilla\Firefox\Profiles\hzrrapoe.default\weave\logs\error-sync-1435162907899.txt 1435162908771 Sync.LogManager TRACE onCopyComplete: 1435162908771 1435162908772 Sync.LogManager TRACE Scheduling cleanup. 1435162908773 Sync.LogManager DEBUG Log cleanup threshold time: 1434298908773 1435162909047 Sync.LogManager DEBUG Done deleting files. 1435163414773 Sync.Service DEBUG User-Agent: Firefox/38.0.5 FxSync/1.40.0.20150525141253. 1435163414825 Sync.Service INFO Starting sync at 2015-06-24 12:30:14 1435163415879 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1435163416735 Sync.Status INFO Resetting Status. 1435163416735 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1435163417038 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1435163424526 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1435163424546 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1435163424608 Sync.SyncScheduler DEBUG Sync error count has exceeded 3; enforcing backoff. 1435163424608 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 3884828 ms. 1435163424608 Sync.SyncScheduler DEBUG Next sync in 3884828 ms.
It's possible that my company's content filter is blocking access to the sync server. If someone could tell me the name I'd ping it and find out.
I can also jump off my wired network connection and try the sync over my unfiltered WiFi hotspot, which I will do now and then edit this post to show the results.
Result:
- I disconnected from my wired connection
- I connected to my WiFi hotspot
- on the Firefox menu line I clicked Tools | Sync Now
- I waited a minute or so and then refreshed about:sync-tabs
- I had the same list as before
- I refreshed about:sync-logs
- There was no new sync error log
I'm not sure what to do next so I will await the further expert advice of cor-el (of the house of El?) and Michael Buluma.
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Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Profile_folder_-_Firefox
cor-el said
Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Profile_folder_-_Firefox
Thanks, I'll give this a try later today. What will the side effects be of deleting signedInUser.json? Will that just make me have to reconnect to Sync or will it affect other things?
Thanks, Ken
Update 7/6 /15: I was finally able to give your suggestion a try, at least the deleting of the signedInUser.json. Doing that and reconnecting Sync has yielded much better results. I can't say if all the tabs from my other machine are showing, but there are many more than there were.
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