This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why are MP4 video playback problems solved when the MP4 is converted to M4V?

  • 1 odgovor
  • 2 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao guigs

more options

Something weird is happening with my website's MP4 videos in Firefox (39.0.3), using the videojs html5 player. For example, in a 4-minute video: sometimes there is no audio; sometimes the audio starts but cuts out after 30 seconds; sometimes the last 30 seconds of audio starts playing after the first 30 seconds. This behaviour is only seen (or heard) in files accessed off the server - accessed off the C-drive, they play fine.

The MP4-with-audio-problems was created from a .MOV file using Handbrake 0.10. I noticed that other MP4s I did last year (with Handbrake 0.09) do not have audio problems in Firefox. So it may be a Handbrake issue?

Anyway, workaround! I converted the same .MOV to .M4V (using Handbrake) and the audio problems have disappeared. It's odd, because M4V is supposedly the exact same file as the MP4 - only the extension is different. But it works.

Something weird is happening with my website's MP4 videos in Firefox (39.0.3), using the videojs html5 player. For example, in a 4-minute video: sometimes there is no audio; sometimes the audio starts but cuts out after 30 seconds; sometimes the last 30 seconds of audio starts playing after the first 30 seconds. This behaviour is only seen (or heard) in files accessed off the server - accessed off the C-drive, they play fine. The MP4-with-audio-problems was created from a .MOV file using Handbrake 0.10. I noticed that other MP4s I did last year (with Handbrake 0.09) do not have audio problems in Firefox. So it may be a Handbrake issue? Anyway, workaround! I converted the same .MOV to .M4V (using Handbrake) and the audio problems have disappeared. It's odd, because M4V is supposedly the exact same file as the MP4 - only the extension is different. But it works.

All Replies (1)

more options

This might have to do with it: