This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Uncommanded folder/subfolder deletion

  • 3 odgovori
  • 1 ima ovaj problem
  • 6 views
  • Posljednji odgovor poslao Matt

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed
more options

I had a mail folder conatining around 20 subfolders.

A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this.

Allowed update to 38.3.0 this morning.

Loads of info lost. Any ideas? Deleted folder is empty.

Help!

I had a mail folder conatining around 20 subfolders. A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this. Allowed update to 38.3.0 this morning. Loads of info lost. Any ideas? Deleted folder is empty. Help!

All Replies (3)

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Vlasnik pitanja
more options

Update...

Activity Manager shows synching in progress for folder and subfolders. Perhaps it is fixing itself?

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Vlasnik pitanja
more options

Or not fixing itself... Activity Manager has looked like this for 3 hours.

Any ideas?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Following update many anti virus firewall block Thunderbird's attempts to connect to the internet. Norton Internet security features prominently in this list, but is not alone. Check the firewall component and ensure it is allowing Thunderbird and allowing the correct version. With NIS it appears the auto setting is not sufficient and you must explicitly allow access.