We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox crashes seconds after loading

  • 3 odgovori
  • 1 ima ovaj problem
  • 9 views
  • Posljednji odgovor poslao jhall

jhall
jhall
more options

Hello,

I didn't install any new drives, hardware, etc. I was simply browsing the web yesterday and today when I boot up my PC and load Firefox it crashes just after a few seconds of being open. I tried the below as suggested in other threads to no avail. Any suggestions?

1. Scanned with Malwarebytes' Anti-Malware 2. Uninstalled Firefox, then manually removed files here AppData\Local\Mozilla\Firefox\Profiles 3. Tried updating Adobe flash player 4. Tried in safe mode, still crashes after a few seconds 5. Disabled hardware acceleration

Here are my recent crash IDs:

bp-862a382f-84a9-4558-8465-a8e4e2151221 bp-8126347f-86ea-47c4-993a-ca22b2151221 bp-a1380990-f2f2-4682-933c-5b09f2151221

Thanks!

Hello, I didn't install any new drives, hardware, etc. I was simply browsing the web yesterday and today when I boot up my PC and load Firefox it crashes just after a few seconds of being open. I tried the below as suggested in other threads to no avail. Any suggestions? 1. Scanned with Malwarebytes' Anti-Malware 2. Uninstalled Firefox, then manually removed files here AppData\Local\Mozilla\Firefox\Profiles 3. Tried updating Adobe flash player 4. Tried in safe mode, still crashes after a few seconds 5. Disabled hardware acceleration Here are my recent crash IDs: bp-862a382f-84a9-4558-8465-a8e4e2151221 bp-8126347f-86ea-47c4-993a-ca22b2151221 bp-a1380990-f2f2-4682-933c-5b09f2151221 Thanks!

Izabrano rješenje

hi, thanks for providing those crash ids. this seems to be triggered by a nvidia component on your system in firefox 43. please go into your system control panel & look out for installed nvidia software named network access manager or forceware network manager - in case you have it present, please try to remove it and see if you can get firefox to start normally again afterwards.

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sorry to hear about the crashes and thank you for the reports.

These seem to be caused by a conflict with the "Nvidia Network Access Manager" that is interjecting itself into the connection between Firefox and the network. Can you disable or remove this software?

philipp
philipp
  • Moderator
more options

Odabrano rješenje

hi, thanks for providing those crash ids. this seems to be triggered by a nvidia component on your system in firefox 43. please go into your system control panel & look out for installed nvidia software named network access manager or forceware network manager - in case you have it present, please try to remove it and see if you can get firefox to start normally again afterwards.

jhall
jhall Vlasnik pitanja
more options

Thanks so much for the help and fast response guys. The issue is now solved and I can get back to work!

Merry Christmas