This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

When using MIFI Mozilla disconnects me from the internet. I can use google chrome all day. What am I missing?

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao FredMcD

jeffgovero
jeffgovero
more options

When I connect my computer to the internet at home I have no problems....But when I connect to the internet through Verizon MIFI Jetpack and try and use Mozilla after about 3 minutes it disconnects me from the internet. I have to manually reconnect and again within 3 to 5 minutes it disconnects again. It mainly happens when I am at a hotel or in the airport. I don't have this problem when I use any other browser....Only Mozilla????

When I connect my computer to the internet at home I have no problems....But when I connect to the internet through Verizon MIFI Jetpack and try and use Mozilla after about 3 minutes it disconnects me from the internet. I have to manually reconnect and again within 3 to 5 minutes it disconnects again. It mainly happens when I am at a hotel or in the airport. I don't have this problem when I use any other browser....Only Mozilla????

All Replies (1)

FredMcD
FredMcD
more options

The browser does not close, it just disconnects?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.