Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Messages in local folders do not display in the message pane.

  • 4 odgovori
  • 1 ima ovaj problem
  • 8 views
  • Posljednji odgovor poslao Matt

dclark
dclark
more options

When I click a message folder in the local folders, many of the folders do not display messages in the message pane. If is use the message filter and click "unread" I see there are many messages that are unread (e.g. 45). BTW, there should be no unread messages in the local folders. If I look at the properties for the folder I see there are messages in the folder (e.g. 79). I clicked on the repair button to try to repair the msf file but there is no change. I looked at the file for the message folder in the Thunderbird profile. There is a file there with non-zero size. The msf file shows as zero kB.

How do I get the messages to display properly?

When I click a message folder in the local folders, many of the folders do not display messages in the message pane. If is use the message filter and click "unread" I see there are many messages that are unread (e.g. 45). BTW, there should be no unread messages in the local folders. If I look at the properties for the folder I see there are messages in the folder (e.g. 79). I clicked on the repair button to try to repair the msf file but there is no change. I looked at the file for the message folder in the Thunderbird profile. There is a file there with non-zero size. The msf file shows as zero kB. How do I get the messages to display properly?

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

dclark
dclark Vlasnik pitanja
more options

Wayne, No change in safe mode.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

> The msf file shows as zero kB.

That's a problem. Doesn't ring a bell for me.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

CLose out Thunderbird, delete the MSF file and restart.

Does the MSF regenerate? (it should) What size appears?