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Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Bank of Ireland says don't use Firefox (or Safari) for logging in because valid input isn't parsed correctly (true) - use IE instead (it works, too).

  • 3 odgovori
  • 1 ima ovaj problem
  • 8 views
  • Posljednji odgovor poslao MalcolmRM

MalcolmRM
MalcolmRM
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When I log in to my account with Bank of Ireland, using the correct password, memorable number sequence, etc, it returns as invalid and if I repeat it freezes my account. When getting it unfrozen with the Bank's online assistance, they asked "Are you using Firefox or Safari?" I said Firefox. They said. "That's causing us trouble. Try using IE instead." I did - and continue to do so without any problem. What is Mozilla doing to fix this issue?

When I log in to my account with Bank of Ireland, using the correct password, memorable number sequence, etc, it returns as invalid and if I repeat it freezes my account. When getting it unfrozen with the Bank's online assistance, they asked "Are you using Firefox or Safari?" I said Firefox. They said. "That's causing us trouble. Try using IE instead." I did - and continue to do so without any problem. What is Mozilla doing to fix this issue?

All Replies (3)

Standard8
Standard8
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Hi, I can't find any records of us having this as a known issue. It is possible the Bank of Ireland hasn't reported it to us yet.

Could you file an issue here on the web compatibility site: https://webcompat.com/?open=1

That will get folks to look at it and see if they can work out where the issue is.

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 15.8.20082 Adobe PDF Plug-In For Firefox and Netscape 11.0.12
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

MalcolmRM
MalcolmRM Vlasnik pitanja
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Standard8 said

Hi, I can't find any records of us having this as a known issue. It is possible the Bank of Ireland hasn't reported it to us yet. Could you file an issue here on the web compatibility site: https://webcompat.com/?open=1 That will get folks to look at it and see if they can work out where the issue is.

I just logged in successfully for the first time in weeks. Many thanks.