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Emails download but message list is empty, for three accounts on Ubuntu. Folder repair temporarily helps.

  • 13 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Wayne Mery

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To reword,The folder pane is working, the email viewing pane is not. This is consistent over three different accounts. This occurred after a major Ubuntu update. The Thunderbird is 45.2.0 Ubuntu

To reword,The folder pane is working, the email viewing pane is not. This is consistent over three different accounts. This occurred after a major Ubuntu update. The Thunderbird is 45.2.0 Ubuntu

Izmjenjeno od strane Wayne Mery

Izabrano rješenje

jetcitysteve,

Are you still seeing this problem? Is this a gmail account?

I just mentioned in https://support.mozilla.org/en-US/questions/1137835 that I encountered another gmail user for whom doing repair folder "solved" the problem.

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All Replies (13)

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When you say the "viewing pane", are you referring to the message list, or message pane (message body)?

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I am referring to the pane where you double-click the message to view the email itself. All the lists on the left side of T/Bird are visible. Such as inbox, etc.

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Okay, that's the message list pane. Try resetting the columns to default.

  1. There's a row of column titles (date, subject, size, etc.) along the top. Click on the button at the very right of that row.
  2. In the drop-down list, select Reset columns to default.

For more info, see Message List Columns

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I did that, nothing changed

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Is the account IMAP or POP?

The index file might be corrupt. Thunderbird has a function that will rebuild it.

  1. Right-click on the folder, and choose Properties.
  2. Click Repair Folder.
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Wow, the plot thickens. BTW, thanks for you help.

There are three accounts in this TB agent. Two are imap and one pop. I applied the fix to all three. When the fix is applied the emails show in their proper place I go the the next folder and the same thing occurs. the emails show in their proper place. When I go back to the first fixed folder, they do not appear. I go back to the next repaired folder and they are gone as well. I started over and I can make the emails appear when I repair the folder, both pop and imap. when I try to return to the fixed folder they remain gone. I rebooted TB and no change--no emails. I can see and hear your email pop into the inbox, but it remains invisible to read.... I have another computer running MS10 and the agent is running perfectly in that OS

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What antivirus software do you use? Is the Thunderbird profile on your local disk?

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( somewhat similar to https://support.mozilla.org/en-US/questions/1137835 ... but for that user it only happens for ONE account)

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Fixed one folder, left computer and it continued to download new messages. Went to another inbox and on the return nothing appears. This Linux OS has no antivirus that I can detect.

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Which desktop evironment are you using? Are you using mozilla supplied Thunderbird? Or ubuntu distro supplied?

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I don't know I think I got it from Ubuntu's apps store.

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This version of TB has been working for months

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Odabrano rješenje

jetcitysteve,

Are you still seeing this problem? Is this a gmail account?

I just mentioned in https://support.mozilla.org/en-US/questions/1137835 that I encountered another gmail user for whom doing repair folder "solved" the problem.