Firefox crashes when trying to open
Problem Event Name: APPCRASH
Application Name: firefox.exe Application Version: 49.0.1.6109 Application Timestamp: 57e43f21 Fault Module Name: firefox.exe Fault Module Version: 49.0.1.6109 Fault Module Timestamp: 57e43f21 Exception Code: c0000005 Exception Offset: 00003f0f OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
All Replies (2)
Open what? Are you able to start FF in safe mode? (Run > firefox.exe -safe-mode)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
