Got a pop up 3, 4 days ago saying Firefox needed add something, clicked it since then loads slower or not at all and
3 or 4 days ago, a popup came on my Facebook page saying that Firefox needed to be updated or fixed, sorry I don't remember what it said. I clicked on it and kept on the page with no problems. Got off the a page about an hour or so later. Came back later and tried to play a couple of games and they wouldn't load or took forever to load also a yellow lock showed up which was always green before. Went to the Monzilla site and tried to figure out what to do. Reinstalled Firefox as suggested and seemed to work after that. Came back later and tried to get on again and had the same problem. Again reinstalled Firefox, but this time it didn't repair it. Since that time, it hasn't worked to completely open at all. I have tried several times to reinstall since and still won't work or install partly. Have also run Norton complete system scan several times including Norton's eraser still didn't do anything. Been using Firefox for years and never have any problems before, I'm at a total loss.
As you can most likely see, I'm not a computer wiz, but, do use it several times a day.
All Replies (2)
For the last five months, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update
You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
. Whenever you get a message / popup that software / files need to be updated;
DO NOT USE ANY OF THE PROVIDED LINKS
While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}
You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery
Help us safeguard Mozilla’s trademarks by reporting misuse {web link}