This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am receiving a "critical firefox downupdate"message asking me to download the file. The message further states, firefox-patch.js which is: j avascript file

  • 4 odgovori
  • 8 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao foxyboxy

more options

The png file is too large to upload. It reads, firefox-patch.js which is: a javascript file(8.2kb) from: https://heinipsicoactiva.com

at the bottom of an orange page with the firefox emblem
The png file is too large to upload. It reads, firefox-patch.js which is: a javascript file(8.2kb) from: https://heinipsicoactiva.com at the bottom of an orange page with the firefox emblem

Izabrano rješenje

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For almost a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update

Pročitajte ovaj odgovor sa objašnjenjem 👍 7

All Replies (4)

more options

Odabrano rješenje

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For almost a year, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/forum-response-i-found-fake-firefox-update

more options

Hi  ! Good for you be on the alert  ! Firefox will always update from within the browser and not from a random webpage. Scammers have been using this tactic, trying to get users to download and infect their computer. Hard to get rid off, as they will change their URL on a daily basis. You could consider an ad-blocking add-on like :
https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

more options

downloaded ad blocker add. confirmed recent update to latest version. Thank you

more options

downloaded ad blocker add. confirmed recent update to latest version. Thank you