This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Cannot hear sound after customizing preferences

  • 2 odgovori
  • 1 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao sfhowes

haventnick
haventnick
more options

Hello, I tried to setup a notification sound when a new message arrives, but it doesn't seem to be working.

I checked this guide: https://support.mozilla.org/bg/questions/1119690 and made sure everything is the same, but it still does not work.

The sounds in the volume mixer is turned on and I also tried with the plugin "Mailbox Alert", but didn't work again.

Please advise. Thanks in advance!

Hello, I tried to setup a notification sound when a new message arrives, but it doesn't seem to be working. I checked this guide: https://support.mozilla.org/bg/questions/1119690 and made sure everything is the same, but it still does not work. The sounds in the volume mixer is turned on and I also tried with the plugin "Mailbox Alert", but didn't work again. Please advise. Thanks in advance!

All Replies (2)

Zenos
Zenos
more options

What platform? Playing mail notification sounds in Linux seems to be buggy.

sfhowes
sfhowes
  • Top 10 Contributor
more options

If this is a custom sound file, I think TB requires it to be a standard 16 bit, 2-channel, 44.1kHz wav file. There are free online audio file converters.