Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

THE NEW VERSION OF FIREFOX KEEPS CRASHING, CAN YOU HELP?

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao philipp

r.sharples
r.sharples
more options

Since my recent upgrade of Mozilla Firefox my system keeps freezing with warning notes saying that the old version of friefox needs shutting dow before the system can continue, could i have the old system back since it actually worked , the new one doesn't!

Since my recent upgrade of Mozilla Firefox my system keeps freezing with warning notes saying that the old version of friefox needs shutting dow before the system can continue, could i have the old system back since it actually worked , the new one doesn't!

All Replies (1)

philipp
philipp
  • Moderator
more options

hi r.sharples, thanks for posting with your troubleshooting information. there are a couple of problems apparent in there, among them some adware that's in your profile, so please perform all the following steps:

  1. run a full scan of your system with different security tools like the free version of malwarebytes,adwcleaner & eset online one-time scanner to make sure that adware isn't present in other places of your system as well
  2. refresh firefox
  3. go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser
  4. update your intel graphics driver through https://downloadcenter.intel.com/download/26813/Intel-Graphics-Driver-for-Windows-15-33-?product=81499

hopefully this should get your firefox back up and running ;-)