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Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Can't install Quantum. End up with "The instruction at 0x3fe494e referenced memory at 0x00000000. The memory could not be read" error

  • 4 odgovori
  • 2 ima ovaj problem
  • 6 views
  • Posljednji odgovor poslao randompenguin

randompenguin
randompenguin
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I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57

I'm at a loss at this point as to what to do.

I uninstalled Firefox 56. Have downloaded Firefox Quantum and I get that error every time it opens or runs. Sometimes the referenced memory number changes slightly. -Things I have done: -uninstalled Firefox 56 -Uninstalled Firefox 57 (4 times now, complete uninstalls, including with Revo uninstaller) -Done several "clean" installs of Firefox 57 I'm at a loss at this point as to what to do.

Izabrano rješenje

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

Pročitajte ovaj odgovor sa objašnjenjem 👍 2

All Replies (4)

philipp
philipp
  • Moderator
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on what kind of device are you receiving that error?

randompenguin
randompenguin Vlasnik pitanja
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It's a desktop computer running Windows 7. It is a work computer, but I have full administrative rights on it.

philipp
philipp
  • Moderator
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Odabrano rješenje

can you try if installing the 32bit version from https://www.mozilla.org/en-US/firefox/all/ makes any difference?

randompenguin
randompenguin Vlasnik pitanja
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That worked. It installed fine.

Thank you -- I thought I had tried that already.