This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Website not loading after fire fox version upgrade to 57. We have enable browser cache

  • 4 odgovori
  • 2 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao cor-el

nits.max88
nits.max88
more options

Hi,

I have an angular 1 app. We enable browser caching for Js, CSS, Html and images files. The App loads files from the cache, once it cached, for returning users. Everythings are working fine before FF version 57. After the update, there is no issue for the new user (the user who browse the App for the first time). But there are problems for returning users (the user who previously browse the App). As the problem arises for returning users and for the returning users files are loaded from cache, We conclude that cached file may be got crashed during FF version update transition (from lower version to 57 version). Please suggest

Hi, I have an angular 1 app. We enable browser caching for Js, CSS, Html and images files. The App loads files from the cache, once it cached, for returning users. Everythings are working fine before FF version 57. After the update, there is no issue for the new user (the user who browse the App for the first time). But there are problems for returning users (the user who previously browse the App). As the problem arises for returning users and for the returning users files are loaded from cache, We conclude that cached file may be got crashed during FF version update transition (from lower version to 57 version). Please suggest

All Replies (4)

FredMcD
FredMcD
more options

Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above, and remove the folder.

nits.max88
nits.max88 Vlasnik pitanja
more options

Hi, what you suggested, is a manually removing cached file for a particular system. My App is in production and used by many users, we can't ask users to do so. The issue started coming, once returning user's FF updated to version 57. So please provide a generic solution if possible.

FredMcD
FredMcD
more options

The cache is used to store information sent by websites. If removed, the data is re-downloaded from the source.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there is a problem with the cache then maybe send involved files with a no-cache header or let files expire quicker.

The normal way for a user would be to reload and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)