This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Repeatedely get window to install helper to update FF, but when FF opens, selecting "About FF" it asks to restart to update to latest?

  • 1 odgovor
  • 1 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao Shadow110

FLTRX
FLTRX
more options

Each time Firefox is opened, it asks to install a helper to update to latest version. I allow this and Firefox opens. All seems to work fine. If I close Firefox and open again the same day, or even the next day, it again asks to install helper to update. This will do this the next 5 or 6 times Firefox is opened. If I select to open "About Firefox", a window opens asking "Restart to update to latest version" ? I went to "Update History" and it shows update failed, or update pending. If I check for health report, it shows that I am on version 57.0.2. Why doe this repeatedly ask to update, and what is the latest version for IMac?

Each time Firefox is opened, it asks to install a helper to update to latest version. I allow this and Firefox opens. All seems to work fine. If I close Firefox and open again the same day, or even the next day, it again asks to install helper to update. This will do this the next 5 or 6 times Firefox is opened. If I select to open "About Firefox", a window opens asking "Restart to update to latest version" ? I went to "Update History" and it shows update failed, or update pending. If I check for health report, it shows that I am on version 57.0.2. Why doe this repeatedly ask to update, and what is the latest version for IMac?

All Replies (1)

Shadow110
Shadow110
more options

57.0.4 Something is corrupted. uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.