Was using Quantum but now ESR Version 52.7.3 (for inhouse software use), Get "Unable to process backup file" when trying to restore backup bookmarks from qntum
OK so I have gone from using Quantum to an older version which is ESR Version 52.7.3 because we need this specific version to run some software we use. I need to import my bookmarks i created from quantum into ESR Version 52.7.3 however I gett "Unable to process backup file". I know I am going from using the latest version to a quite old version but is there anyway around this? cheers
All Replies (3)
Hi, are the bookmarks HTML or .json ?
You can't downgrade a profile used in Firefox 56+ to Firefox 52 ESR because a lot of files got changed (username and password and certificates and local storage). You will have to create a new profile.
If you use Sync then best is to disconnect Sync temporarily during troubleshooting.
If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.
- keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
- http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox
- http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
- https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox
Thanks a lot, this worked, I removed the places.sqlite file.