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the emails in my inbox will not open but the ones in subfolders will

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  • Posljednji odgovor poslao christ1

joseph-rowland
joseph-rowland
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when I try to open emails that are in my main inbox they will open but show no contents. The emails that are in subfolders will open normally. The emails that I have received after an email supposedly from Docusign I can open, but all the emails before that will not open.

when I try to open emails that are in my main inbox they will open but show no contents. The emails that are in subfolders will open normally. The emails that I have received after an email supposedly from Docusign I can open, but all the emails before that will not open.

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christ1
christ1
  • Top 25 Contributor
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It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird