This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

crashes out of the blue when other web tabs are opened.

  • 7 odgovori
  • 1 ima ovaj problem
  • 4 views
  • Posljednji odgovor poslao FredMcD

more options

I cannot find the FF version Mozilla has auto updated. It behaves unstable with win 8.1 when multiple tabs are opened. This is my only chance of contact as any other method, the blighter crashes. I get very fed up when the only way is refresh firfox when this happens as I loose one heck information when it give no time to save.

I cannot find the FF version Mozilla has auto updated. It behaves unstable with win 8.1 when multiple tabs are opened. This is my only chance of contact as any other method, the blighter crashes. I get very fed up when the only way is refresh firfox when this happens as I loose one heck information when it give no time to save.

All Replies (7)

more options

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

Well done FredM;

Suggestion worked. Beer over.

(( I hope I am not speaking too soon))

more options

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

more options

The full clean reinstall is the one with windows sys. Users may be anxious to proceed in the thinking that important bookmarks may be lost, not so. The old files appear in a folder on the desktop. Let the system settle then the previous can be deleted.

r:-

more options

Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

more options

Here we go again old problem re-emerging....FF crashes again on trying to open tabs. What is the cause of this ? To keep having to reload FF is getting a bit of a nonsense. There must be something 'killing' it's function. Where to look ?

more options

It would be best to start a new question, and show the link to this question.

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever).

Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.