Hi i use Sky.com. have now installed Firefox, i cannot find my favourites from the sky home page ?
i double click on the Sky logo an sky opens up all be it through Firefox now. On the sky home screen the favouites tab was in the top right hand corner (looking at screen).Now its vanished 15 years of favourites gone HELP
All Replies (1)
Hi, if this is on their page, then it is still there. Please turn off your Extension of Kaspersky Protection and then try again. Or just follow instructions below for Safe Mode.
Also the same of your other Security Programs until you figure out what part of the program is blocking it. So turn off something then Reload the page.
What is you running as your other Security program ? ?
This is something weird in your Video Card Drivers : 'Enabled for Windows 7 via user-preference', u'type': u'user'}, {u'status': u'broken', u'message': u'Failed to render sanity test', u'type': u'env'}], u'name': u'ADVANCED_LAYERS'}]}
Have not seen that before. Something to do with ADVANCED_LAYERS
Also can : Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.