This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird crippled by Windows update

  • 1 odgovor
  • 1 ima ovaj problem
  • 7 views
  • Posljednji odgovor poslao Wayne Mery

more options

This evening I find that Thunderbird will not 'reply' or 'reply to all' or carry out a spell check - requesting any of these results in 'Thunderbird not responding' and close ' details sent to microsoft'.

It will allow 'forwarding' but the window appearing when 'send' is selected does not have a 'send' button although pressing 'close' appears to send the email.

It appears that there was a Windows 10 update around tea-time.

All had been working normally this afternoon.

Any ideas for a solution?

This evening I find that Thunderbird will not 'reply' or 'reply to all' or carry out a spell check - requesting any of these results in 'Thunderbird not responding' and close ' details sent to microsoft'. It will allow 'forwarding' but the window appearing when 'send' is selected does not have a 'send' button although pressing 'close' appears to send the email. It appears that there was a Windows 10 update around tea-time. All had been working normally this afternoon. Any ideas for a solution?

All Replies (1)

more options

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let us know results.