We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

I can't use Firefox and it says "your profile cannot be loaded. it may be missing or inaccessible"

  • 5 odgovori
  • 1 ima ovaj problem
  • 9 views
  • Posljednji odgovor poslao cor-el

Marylin0
Marylin0
more options

Hello everyone

i use widows 7. and i keep getting "your profile cannot be loaded. it may be missing or inaccessible" whenever i try to launch Firefox. i tried uninstalling and reinstalling it but nothing happened. i read that i should rename the old profile and so i did, but same message appeared. i removed the entire Mozilla folder from AppData and reinstalled Firefox, it creates a new folder that only has two folders inside, Crash Reports and Pending Pings, and then it gives the same message. I've also tried typing firefox.exe -P in the run box to create a folder, but it won't redirect me and rather gives me the same message that the profile cannot be loaded. is there anything else i can do to fix this?

Thanks

Hello everyone i use widows 7. and i keep getting "your profile cannot be loaded. it may be missing or inaccessible" whenever i try to launch Firefox. i tried uninstalling and reinstalling it but nothing happened. i read that i should rename the old profile and so i did, but same message appeared. i removed the entire Mozilla folder from AppData and reinstalled Firefox, it creates a new folder that only has two folders inside, Crash Reports and Pending Pings, and then it gives the same message. I've also tried typing firefox.exe -P in the run box to create a folder, but it won't redirect me and rather gives me the same message that the profile cannot be loaded. is there anything else i can do to fix this? Thanks

All Replies (5)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Marylin0
Marylin0 Vlasnik pitanja
more options

i installed the latest Firefox version from the website and my computer system is windows 7. the thing is that i don't even have the profiles folder to begin with. and when i try to create one by typing firefox.exe -P in the run box as mentioned, i end up with the same error message.

Marylin0
Marylin0 Vlasnik pitanja
more options

Marylin0 said

i installed the latest Firefox version from the website and my computer system is windows 7. the thing is that i don't even have the profiles folder to begin with. and when i try to create one by typing firefox.exe -P in the run box as mentioned, i end up with the same error message.
FredMcD
FredMcD
more options

All users have at least one Firefox profile.

Did you check the link I posted? when-profile-missing

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the permissions and owner of the Firefox folder in its Properties?