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Firefox closes after 10 seconds of doing nothing, no crash report is created.

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Whenever I open Firefox, it closes itself after 10 - 30 seconds without showing the crash reporter. This only started happening a couple days ago. I have tried resetting Firefox as well as uninstalling / reinstalling it, but the problem persists. I have also tried looking at about:crashes, but it shows nothing. Firefox's folder in AppData also shows no crash reports. The Firefox version is 62.0 build 20180830143136, and I am running Windows 10.0.15063

Whenever I open Firefox, it closes itself after 10 - 30 seconds without showing the crash reporter. This only started happening a couple days ago. I have tried resetting Firefox as well as uninstalling / reinstalling it, but the problem persists. I have also tried looking at about:crashes, but it shows nothing. Firefox's folder in AppData also shows no crash reports. The Firefox version is 62.0 build 20180830143136, and I am running Windows 10.0.15063

All Replies (2)

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Hi, speaking of showing nothing you had a chance to share information while making the question. This information is helpful and can determine the solution sometimes with no further need if imposing on you.

Uninstall Vdeo Card Drivers and reinstall with updated full version installer (provided can get a update, if not reinstall)

SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

To be Checked and turned off unless needed for accessibility : Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Multi-Processor Support : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.

Only Disable as last resort.

Multi-processor Can completely disable it this way in about:config : dom.ipc.processCount set to 1 browser.tabs.remote.autostart = false browser.tabs.remote.autostart.2 = false

Only move to esr if low ram and old system.

Firefox Extended Release Version : Firefox ESR does not come with the latest features but it has the latest security and stability fixes.

If do please :

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Switching to the ESR version fixed the problem, thank you for the help. My apologies for not including more information, I was not sure what else to include since no crash report was generated. In the future, what kind of information could I include to be more helpful?