This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Can't get Juno account password authorized for Thunderbird emails

  • 2 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao RebaC

RebaC
RebaC
more options

Hi, I had my juno account working great thru T-bird, but had to change Juno's password, - - and now I can no longer receive emails from Juno into T-bird, - - even though I've even deleted and recreated the Juno acct. in T-bird and repeatedly CAREFULLY typing in the new password which does work direct thru my internet Juno account, but no longer thru Thunderbird. If I contact Juno of this they very well might suggest that I first contact Mozilla T-bird, which is what I'm doing now. Someone, = please help me with this problem soon as possible, - - THANKS !

Hi, I had my juno account working great thru T-bird, but had to change Juno's password, - - and now I can no longer receive emails from Juno into T-bird, - - even though I've even deleted and recreated the Juno acct. in T-bird and repeatedly CAREFULLY typing in the new password which does work direct thru my internet Juno account, but no longer thru Thunderbird. If I contact Juno of this they very well might suggest that I first contact Mozilla T-bird, which is what I'm doing now. Someone, = please help me with this problem soon as possible, - - THANKS !

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Do you have an anti virus? Does it have some sort of password vault or protection feature? Usually problem following a web based password change come back to anti virus product being overly helpful or protecting you from yourself.

RebaC
RebaC Vlasnik pitanja
more options

Thanks for that kind consideration, Matt, - - I do use AVG anti-virus protection, - - but so far haven't seen any indication of it having a problem this way.

But what has helped out, at least for the past few days, is that in Thunderbird's account settings I changed the account's "encrypted" password to "normal" password,

(the same way Outlook has it set up in my account with them) - - and this change has been allowing my changed password on Juno to be recognized by my Thunderbird account,

which has now been receiving Juno's emails. Hurray for that, - - and because I knew Juno would need to know that I had changed from encrypted to normal on my password,

I did let them know about this, - - but no tech rep has responded for seeing any problem. . . . In my online research I was told that encrypted is not really necessary anymore to the incoming and outgoing server ports that have the STARTL or SSL/TLS protection. . . All has been working great, so I hope Juno finds no problem with this, - - and when I get time I plan to submit that remedy of changing password encrypt to normal for others to consider trying. 

 Thanks so much again, Matt, ~  wishing U the best, ~  Becky C.