This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

A web page is slowing down your browser

  • 3 odgovori
  • 1 ima ovaj problem
  • 44 views
  • Posljednji odgovor poslao FredMcD

dusteelaurie
dusteelaurie
more options

Browser keeps crashing. Have attached list of crash reports... Submitted Crash Reports Report ID Date Submitted bp-ade3da73-82b7-4d97-8a5a-ce98e1170923 9/23/2017, 10:54 AM View bp-0c4a028e-9211-4d7a-bb93-201862170217 2/17/2017, 5:19 AM View bp-8f645760-fc46-4ade-81c8-61ff32150809 8/9/2015, 2:11 PM View

Browser keeps crashing. Have attached list of crash reports... Submitted Crash Reports Report ID Date Submitted bp-ade3da73-82b7-4d97-8a5a-ce98e1170923 9/23/2017, 10:54 AM View bp-0c4a028e-9211-4d7a-bb93-201862170217 2/17/2017, 5:19 AM View bp-8f645760-fc46-4ade-81c8-61ff32150809 8/9/2015, 2:11 PM View

All Replies (3)

FredMcD
FredMcD
more options

All listed reports are; Crash Not Found

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

dusteelaurie
dusteelaurie Vlasnik pitanja
more options

Submitted Crash Reports Report ID Date Submitted bp-719246c3-ec77-4253-adcd-f77d90190118 1/18/2019, 9:11 AM View bp-cb262e01-8723-4cae-a44d-7e5930190118 1/18/2019, 9:11 AM View bp-513d5b9f-6bd9-488c-95d3-d92ed0190118 1/18/2019, 9:11 AM View bp-f94a00cd-b3d3-4051-8cc2-5c5900190118 1/18/2019, 9:11 AM View bp-09720ea3-e35e-466d-a798-d35980190118 1/18/2019, 9:11 AM View bp-a64c4606-993b-423e-85ca-bf9e50190118 1/18/2019, 9:11 AM View bp-ca80e200-fdc0-4820-a76c-154330190118 1/18/2019, 9:11 AM View bp-da9452f8-e82a-4cd2-9510-1a01c0190118 1/18/2019, 9:11 AM View bp-3621a0d4-5aad-415a-ae32-53edd0190118 1/18/2019, 9:11 AM View bp-ab62c953-4b1b-484e-8aa9-a5cfa0190118 1/18/2019, 9:11 AM View bp-80048019-f8d1-40c3-b8d6-471370190118 1/18/2019, 9:11 AM View bp-d2f8b378-be44-4f6d-88ce-bca930190118 1/18/2019, 9:10 AM View bp-aa210661-b9e2-4c93-87e0-17ec60190118 1/18/2019, 9:10 AM View bp-2ce6ee1f-a09b-451e-b7e9-db97a0190118 1/18/2019, 9:10 AM View bp-1e7b4182-d2c6-4fc3-9e15-63aab0190118 1/18/2019, 9:10 AM View bp-a7b223ee-96fc-4ddf-8c2c-3f23c0190118 1/18/2019, 9:10 AM View bp-63ca7f3b-3786-4991-8880-b736e0190118 1/18/2019, 9:09 AM View bp-616c05d9-75d6-48b6-9b1b-488c70190118 1/18/2019, 9:09 AM View bp-90f88230-1014-4e3b-a4fc-f59460190118 1/18/2019, 9:09 AM View bp-3f168180-0e76-4da7-be29-d5fc10190118 1/18/2019, 9:09 AM View bp-c51d1858-705a-4c13-a91b-b21c60190118 1/18/2019, 9:09 AM View bp-aee5d599-ae74-4c1c-9dfa-db48e0190118 1/18/2019, 9:09 AM View bp-4d3fc57c-34e4-4bb1-9d39-2a2830190118 1/18/2019, 9:09 AM View bp-2e27739a-a9f4-4a06-b713-a23dd0190118 1/18/2019, 9:09 AM View bp-2248fbb4-8a6c-48f3-a1cd-727ad0190118 1/18/2019, 9:09 AM View bp-dac578ae-df75-4701-bcb6-2430e0190118 1/18/2019, 9:09 AM View bp-98f88b8d-edef-4f34-b756-96a810190118 1/18/2019, 9:09 AM View bp-be7c0c59-d582-4f25-a2fa-7ad720190118 1/18/2019, 9:08 AM View bp-d8ea5321-44c4-47d4-917f-327f10190118 1/18/2019, 9:08 AM View bp-eb05ac6c-1581-42b9-a0a6-70bd90190118 1/18/2019, 9:08 AM View bp-9e63b402-ac9f-49b7-971c-d86df0190118 1/18/2019, 9:08 AM View bp-bd63f6f5-d017-40e9-b84d-8fa2c0190118 1/18/2019, 9:08 AM View bp-ca9ae313-0932-4aa8-a798-f95500190118 1/18/2019, 9:08 AM View bp-b4f4b60a-f017-4232-b83c-e9fd10190118 1/18/2019, 9:08 AM View bp-39477762-40e1-4398-8e8d-c49b80190118 1/17/2019, 8:25 PM View bp-d1edda0c-2445-45b2-9f76-aa7f20190118 1/17/2019, 8:25 PM View bp-19970919-1b37-4d47-8e82-ae3120190118 1/17/2019, 8:25 PM View bp-96e7df79-d962-4019-a663-02a280190118 1/17/2019, 8:25 PM View bp-d3bcb404-75b4-4a3a-aea1-8b8480190118 1/17/2019, 8:25 PM View bp-e480d4e6-d3f5-4add-93e4-3e0140190118 1/17/2019, 8:25 PM View bp-89c6dd33-1267-4be9-b8ee-6a5040190118 1/17/2019, 8:25 PM View bp-ade3da73-82b7-4d97-8a5a-ce98e1170923 9/23/2017, 10:54 AM View bp-0c4a028e-9211-4d7a-bb93-201862170217 2/17/2017, 5:19 AM View bp-8f645760-fc46-4ade-81c8-61ff32150809 8/9/2015, 2:11 PM View

FredMcD
FredMcD
more options

All of the reports are too old to be of any help


bp-719246c3-ec77-4253-adcd-f77d90190118 Signature: hang | MsgWaitForMultipleObjects | F_1152915508

CrashTime Sun, 02 Jul 2017 12:34:42 GMT +++++++++++++++++++++++++++++++++++++ bp-cb262e01-8723-4cae-a44d-7e5930190118 Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | npswf32_21_0_0_242.dll

CrashTime Thu, 02 Jun 2016 20:22:33 GMT ++++++++++++++++++++++++++++++++++++ bp-513d5b9f-6bd9-488c-95d3-d92ed0190118 Signature: hang | MsgWaitForMultipleObjects | nppdf32.dll | xul.dll | plugin-container.exe@0xe37a

CrashTime Thu, 05 Jan 2017 00:57:53 GMT +++++++++++++++++++++++++++++++++++ bp-f94a00cd-b3d3-4051-8cc2-5c5900190118 Signature: hang | NtUserTrackPopupMenuEx | TrackPopupMenu

CrashTime Fri, 09 Oct 2015 09:47:05 GMT ++++++++++++++++++++++++++++++++++++++ bp-09720ea3-e35e-466d-a798-d35980190118 Signature: IPCError-browser | ShutDownKill

CrashTime Sun, 02 Apr 2017 23:31:41 GMT