This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Outlook.com in Thunderbird no longer working or acct no longer exists?

  • 5 odgovori
  • 1 ima ovaj problem
  • 5 views
  • Posljednji odgovor poslao Matt

jodashanne
jodashanne
more options

I started having TB email problems weeks ago, not sure if it was an update on their part, or what, but my outlook.com emails started merging with my Comcast emails rather than arriving separately. Also kept getting prompted for passwords on both accts. At this point only the Comcast password works after having to change it.

I contacted Microsoft and was told that my Outlook email acct no longer exists. MS could not or would not answer as to why or how that happened?) but they recovered an old hotmail acct instead which is now active. Obviously I do not receive Outlook emails any longer since I "think" the acct is gone? Would like to know if I need to add my hotmail account to TB and delete the outlook acct? I have Windows 7. Also how does all of this translate into my phone email accts as well? Appreciate any feedback. Thanks!

I started having TB email problems weeks ago, not sure if it was an update on their part, or what, but my outlook.com emails started merging with my Comcast emails rather than arriving separately. Also kept getting prompted for passwords on both accts. At this point only the Comcast password works after having to change it. I contacted Microsoft and was told that my Outlook email acct no longer exists. MS could not or would not answer as to why or how that happened?) but they recovered an old hotmail acct instead which is now active. Obviously I do not receive Outlook emails any longer since I "think" the acct is gone? Would like to know if I need to add my hotmail account to TB and delete the outlook acct? I have Windows 7. Also how does all of this translate into my phone email accts as well? Appreciate any feedback. Thanks!

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
  3. Open a reply to this post, and paste the link to your troubleshooting information.
jodashanne
jodashanne Vlasnik pitanja
more options

Hello Matt, and thank you for your reply, but before I send you the URL, is this going to be seen by the entire community or just you?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

jodashanne said

Hello Matt, and thank you for your reply, but before I send you the URL, is this going to be seen by the entire community or just you?

It goers to the whole community. As it contains no sensitive information I really don't see why we keep getting people asking who sees it.

jodashanne
jodashanne Vlasnik pitanja
more options

https://pastebin.com/

Here ya go...

In today's day and age you just never know regarding sending information. I've had my Amazon acct hacked 4 x in one month!! So I'm sure you can understand my paranoia:)

Thanks...

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try clicking that link hey? it goes to the main page of the site, not what you apparently uploaded.