This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Where is the Allow I am supposed to press to get started?

  • 1 odgovor
  • 1 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao McCoy

joygall
joygall
more options

it keeps saying "You're almost done. Press ALLOW to get started," but I don't see "ALLOW" on the screen.

it keeps saying "You're almost done. Press ALLOW to get started," but I don't see "ALLOW" on the screen.

All Replies (1)

McCoy
McCoy
more options

Hello joygall,

Please, don't click on anything  !

That "You're almost done. Press ALLOW to get started" comes from an extension that is installed in your Preferences => Add-ons => Extensions :

InboxAce 8.885.14.38124 (_1gMembers_@www.inboxace.com)

(this extension shows up in your system details)

It's a browser hijacker; malware, that you will of course need to get rid of.

Would you please remove that extension (and any other extension that you didn't install yourself) and run the malware scans that are listed in this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. They all work differently - what one program doesn't pick up, the other might.

Especially for Mac : https://www.malwarebytes.com/mac/