This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

School deleted the email that was associated with my firefox sync account. Now cant verify when logging in with a new device

  • 5 odgovori
  • 2 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao WestEnd

more options

I recently found out that im not able to verify the email associated with my sync account because the email was under the school and as i left that school i realized im not going to be able to verify the sync account anymore. is there a way to change the primary email address to an email address thats not on the sync account? i dont want to go through the process of making a new account and trying to get all my bookmarks again.

I recently found out that im not able to verify the email associated with my sync account because the email was under the school and as i left that school i realized im not going to be able to verify the sync account anymore. is there a way to change the primary email address to an email address thats not on the sync account? i dont want to go through the process of making a new account and trying to get all my bookmarks again.

All Replies (5)

more options

If you need to confirm this Firefox account and you no longer have access to this email address then you are out of luck. You should have added a secondary email when you still had access to the primary email address and set the new address as the primary email address. You will have to create a new account with a working email address and you lose access to the email address you used previously.

more options

ok. is there a way to transfer the bookmarks and everything that was on that old account to the account i just created?

more options

If you create a new Firefox account and connect to this account then your current personal data will be uploaded to the Sync server. If you would want to access your personal data stored on the Sync server with the old Firefox Account then this isn't possible. You can no longer access this data and would have to use a local backup. Note that Sync isn't meant to be used as a backup.

more options

welp... i guess my only possible solution is to go back to the school that i had the email address for the firefox sync and see if they can reinstate the email for a bit while i change the primary email for sync.

more options

CrushedExpert14 said

welp... i guess my only possible solution is to go back to the school that i had the email address for the firefox sync and see if they can reinstate the email for a bit while i change the primary email for sync.

That won't work as if you left anything there was probably gone by now. Once you leave any organization the account will be removed or deleted. They won't be able to restate it for this purpose. You should ask them if they have a backup to send you the email that is related to firefox to you new email account.