This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

My passwords won't work, no "Key" symbol next to web address, why?

  • 2 odgovori
  • 1 ima ovaj problem
  • 10 views
  • Posljednji odgovor poslao cor-el

joannemca
joannemca
more options

I have checked the saved passwords and they are all there. However, when I click on a web site to visit that requires a user name and password, they will not auto fill. I'm not sure how to fix it. Also, there is no "key" symbol next to where the web address goes. I have a green lock and and i in a circle, that's it. When I typed the address for this site the prompt came up to save the user name and password. This is the first time I have visited here. So the save function is working, the memory function is not. Please help. Thanks - Joanne

I have checked the saved passwords and they are all there. However, when I click on a web site to visit that requires a user name and password, they will not auto fill. I'm not sure how to fix it. Also, there is no "key" symbol next to where the web address goes. I have a green lock and and i in a circle, that's it. When I typed the address for this site the prompt came up to save the user name and password. This is the first time I have visited here. So the save function is working, the memory function is not. Please help. Thanks - Joanne

All Replies (2)

FredMcD
FredMcD
more options

Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The Key icon in the location bar will only appear if you have filled and submitted the form on the web page and this name/password combination isn't saved or the name is saved and the password is different (i.e. an update might be necessary).

Can you right-click name and password field on the web page and use "Fill Login" and "Fill Password" to fill the saved login credentials?