This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not install ublock origin or other add-on

more options

for some reason today 4-May-2019 Firefox 66 disabled my add-on which are Ublock origin and noscript. does anyone know why this is occurring?

I have refreshed Firefox and tried reinstalling Firefox 66 sha256 64e15f0e2a977ea9e1d3a14c674ebf84ee6234f896e719d6c57aeecd8785fa78 This is running on a Mac using High Sierra 10.13.6

for some reason today 4-May-2019 Firefox 66 disabled my add-on which are Ublock origin and noscript. does anyone know why this is occurring? I have refreshed Firefox and tried reinstalling Firefox 66 sha256 64e15f0e2a977ea9e1d3a14c674ebf84ee6234f896e719d6c57aeecd8785fa78 This is running on a Mac using High Sierra 10.13.6

Izabrano rješenje

The problem was corrected by updating to version 66.04 desktop however I notices that "firefox data collection and use" was activated even though my previous version didi not have it selected.

May-5-2019 17:17 HR ESt

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (13)

more options

Hi mace2, sorry you need to be back with another problem!

A critical Add-on-related certificate expired (which obviously should not happen). As a result, all verifications for that certificate are failing, preventing many extensions from being used, updated, or installed. So it's not your connection; it's everyone's connection.

The Add-ons team is working on a fix for this. Official updates are expected to be posted here:

https://discourse.mozilla.org/t/certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047

Currently, the only workaround for the regular release of Firefox is to set your system clock back (for example, if your date is May 3, set to May 2; if your date is May 4, set to May 3). You might have to reinstall extensions after that, or maybe Firefox will detect the difference at your next shut down/restart. Changing the date may have other consequences, so I understand this option isn't ideal.

more options

That response was within a few seconds of my post and not possible to type out.

May-4-2019 01:11 AM

more options

mace2 said

That response was within a few seconds of my post and not possible to type out. May-4-2019 01:11 AM

Check the front page and see why I have that in my clipboard. https://support.mozilla.org/en-US/questions/firefox?show=all

more options

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Preferences > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

more options

If I havemy firefox set as it is normally which is currently with all my Add-on removed should I be able to recover without making any changes?

As of May-4-18:31 HR EST My firefox workstation is not able to install Add-ons

more options
more options

I understood the options.

I currently have a message of "missing something" on my ff 66 version on another workstation I have not deleted the add-ons,

Will this be corrected eventually without downloading a beta or nightly or making a configuration change?

See the enclosed for what occurred first is all add-on disabled till now May-4-20:21 EST with no changes.

more options

Well, to make matters worse, attempting to get ANY addon gives me the message:

"Download failed. Please check your connection"

REALLY??? And Google, CNN, Amazon, the BBC and EVERYTHING else happens to be working?

Who's steering the ship over there?

more options

Hi gnappi, the expired certificate is used to verify not just installed add-ons but new ones you try to install. Same fix, too.

more options

Note that extensions that do not come from the Add-ons website (i.e. are hosted elsewhere) may use another certificate chain.

more options

Odabrano rješenje

The problem was corrected by updating to version 66.04 desktop however I notices that "firefox data collection and use" was activated even though my previous version didi not have it selected.

May-5-2019 17:17 HR ESt

more options

If I go back to older version say 66.0 I can install add-ons but I noticed some linux distros do not still work running 66.03 (Still pendng update to 66.04)

Any ideas why?

more options

All systems working with add-ons