This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

My version 56.02 of Firefox displays zero studies info despite being checked. How do I get the fix?

  • 2 odgovori
  • 1 ima ovaj problem
  • 29 views
  • Posljednji odgovor poslao Alikhat

Alikhat
Alikhat
more options

I have an older browser, which I DO NOT want to update, as it's the last one that works with all my add-ons and bookmarks. But, even though I went in and checked the boxes to allow Studies, I am getting no information at all when I go to the about: studies page. I only see a box with, "What's this? Firefox may install and run studies from time to time. Learn more".

This has been going on for hours. No fix is showing up, much less installing, and my browser is utterly borked. Can I get the studies manually somewhere? Help would be appreciated.

I have an older browser, which I DO NOT want to update, as it's the last one that works with all my add-ons and bookmarks. But, even though I went in and checked the boxes to allow Studies, I am getting no information at all when I go to the about: studies page. I only see a box with, "What's this? Firefox may install and run studies from time to time. Learn more". This has been going on for hours. No fix is showing up, much less installing, and my browser is utterly borked. Can I get the studies manually somewhere? Help would be appreciated.

Izabrano rješenje

UPDATE: Firefox 66.0.4 and 60.6.2esr are now available with the new certificate needed to solve this problem. See: Update Firefox to the latest release.

Hi Alikhat, could you check whether the certificate was added. That would be on the Options/Preferences page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type cert and Firefox should filter to the Certificates section. Then click the "View Certificates" button. Check the "Authorities" tab to see whether Mozilla is listed with the new certificate. You can compare the attached screenshot.

If the certificate was NOT added:

Try one of the manual methods listed in this reply or the ones that follow it: https://support.mozilla.org/questions/1258208#answer-1218876

If the certificate WAS added:

Your Firefox should have triggered re-verification already, but you could try steps (2) and (3) in the above-referenced reply.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Odabrano rješenje

UPDATE: Firefox 66.0.4 and 60.6.2esr are now available with the new certificate needed to solve this problem. See: Update Firefox to the latest release.

Hi Alikhat, could you check whether the certificate was added. That would be on the Options/Preferences page:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type cert and Firefox should filter to the Certificates section. Then click the "View Certificates" button. Check the "Authorities" tab to see whether Mozilla is listed with the new certificate. You can compare the attached screenshot.

If the certificate was NOT added:

Try one of the manual methods listed in this reply or the ones that follow it: https://support.mozilla.org/questions/1258208#answer-1218876

If the certificate WAS added:

Your Firefox should have triggered re-verification already, but you could try steps (2) and (3) in the above-referenced reply.

Izmjenjeno od strane jscher2000 - Support Volunteer

Alikhat
Alikhat Vlasnik pitanja
more options

THANK YOU! This worked like a charm.