This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

update failed... again

  • 3 odgovori
  • 1 ima ovaj problem
  • 14 views
  • Posljednji odgovor poslao aki66

more options

It's unbelievable that a program like this have NEVER had a smooth update EVER. ALWAYS, ALWAYS, ALWAYS problems. Only tried to update now because I verified that my addons, that I will NOT go without, actually haven't been disabled in this time.

Today's problem.

Tried to allow it to update to the latest version and it downloaded and restarted the browser. It restarted the exact same version of the browser I'm trying to update. Tried restarting, updating again and again, says "restart to update" but NEVER updates the browser.

Tried downloading the installer to update myself. Installer says it's up to date. Tried starting firefox from all my shortcuts, from the start menu, and directly from the programs folder and ALL start the non-updated browser.

So, if I have an up to date version of firefox on my computer where is the new super secret location it's installed to these days?????? It's not in the program files. If the browser updates then why is there still on old version running on my computer??????

It's unbelievable that a program like this have NEVER had a smooth update EVER. ALWAYS, ALWAYS, ALWAYS problems. Only tried to update now because I verified that my addons, that I will NOT go without, actually haven't been disabled in this time. Today's problem. Tried to allow it to update to the latest version and it downloaded and restarted the browser. It restarted the exact same version of the browser I'm trying to update. Tried restarting, updating again and again, says "restart to update" but NEVER updates the browser. Tried downloading the installer to update myself. Installer says it's up to date. Tried starting firefox from all my shortcuts, from the start menu, and directly from the programs folder and ALL start the non-updated browser. So, if I have an up to date version of firefox on my computer where is the new super secret location it's installed to these days?????? It's not in the program files. If the browser updates then why is there still on old version running on my computer??????

All Replies (3)

more options

Download firefox https://www.mozilla.org/en-US/firefox/new/

Depending on your version, you can check your update settings in Firefox from Options > Firefox Updates or Options > Advanced > Update.

more options

You can find the full version of the current Firefox release (70.0.1) in all languages and all operating systems here:

more options

Use this method to update

Options > Firefox Updates or Options > Advanced > Update.

or

you can uninstall your current version and download the new version