This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

my Firefox account is locked how to unlock it ?

  • 3 odgovori
  • 2 ima ovaj problem
  • 10 views
  • Posljednji odgovor poslao philipp

moh_alkhteeb
moh_alkhteeb
more options

i tried to sign to my Firefox account i put the password correctly , they send me conformation code to my email but my email was blocked as it hasn't been used for long time , i reactivate it ,i tried to sign again to my Firefox account but they told me its locked as there conformation email was sent back ,so how to unlock it pleas  ?

i tried to sign to my Firefox account i put the password correctly , they send me conformation code to my email but my email was blocked as it hasn't been used for long time , i reactivate it ,i tried to sign again to my Firefox account but they told me its locked as there conformation email was sent back ,so how to unlock it pleas ?

All Replies (3)

philipp
philipp
  • Moderator
more options

hi moh_alkhteeb, if your mail account is active again you should try to sign into your firefox account again after 24 hours have passed. then the lock will most likely have been lifted.

Martijn Lievaart
Martijn Lievaart
more options

I waited for far more than 24 hours, but the lock has not been lifted. How to proceed now?

philipp
philipp
  • Moderator
more options

does the email address exist and can it receive incoming mails ithout issue? if so, please file a bug at https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server:%20Firefox%20Accounts&format=__default__ if the lock doesn't get lifted automatically.