This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I restore my Firefox after I refreshed it. I lost everything. I want a human to walk me through this.

  • 3 odgovori
  • 1 ima ovaj problem
  • 9 views
  • Posljednji odgovor poslao FredMcD

more options

The bottom of my Firefox page said to refresh if running slow or something like that. I clicked it and lost EVERYTHING. It says that my passwords and many other things would be saved. They weren't. Is there someone who can talk me through this?

The bottom of my Firefox page said to refresh if running slow or something like that. I clicked it and lost EVERYTHING. It says that my passwords and many other things would be saved. They weren't. Is there someone who can talk me through this?

All Replies (3)

more options
more options

Thanks so much, but reading the directions on the links is just confusing me. I have the folder "Old Firefox Data." What do I do with that?

Thanks, Beth

more options

FredMcD said

Look for the folder with the latest creation date.

When you are ready, we can start moving parts of your old data and Copy it to the new profile.


First; open your file browser to the New profile;

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.


Second, open another file browser to the Old Firefox folder on your desktop. Then open the folder with the latest date, or whatever one you want to use.


Warning ! ! Only Copy the files you are told. We will avoid anything that might cause problems. Here is the list of files;

cookies: cookies.sqlite Do not bother. Cookies will be created when you return to the website. However, you will have to log in everywhere. And you may lose any settings that websites store on your computer.

extensions(add-ons, themes): it would be better to download them fresh. If you need to remember what add-ons you had, open the extensions sub-folder and look at the .xpi files ++++++++++++++++++++++++++++++++ logins.json and key3.db [v58+]key4.db : These are the password files. Copy Both !

persdict.dat : custom dictionary - words you added to the dictionary

mimeTypes.rdf [v55+]handlers.json : What to do with what type of file.

places.sqlite : History and Bookmarks.

prefs.js : Your settings. Note: If you were having problems, this could be contaminated.

cert8.db [v58+]cert9.db and possibly cert_override.txt : Stores all your security certificate settings and any SSL certificates you have imported into Firefox. If removed, the cert8.db, cert9.db file will be replaced.

search.json.mozlz4 : file stores the user-installed search engines that are available in the Firefox v47+

search.sqlite file and searchplugins folder store the search engines that are available in the Firefox Search bar before Firefox v47 +++++++++++++++++++++++++++++++++++++++++++++++++ Copy these files from the old to the new. You may get a message that the files already exist. Choose to over-write for each file.