This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox is suddenly and erroneously blocking my access to my bank, due to "security", but I'm using a VPN. How do I override the block? There is no lock icon on the address.

  • 5 odgovori
  • 1 ima ovaj problem
  • 7 views
  • Posljednji odgovor poslao marsh.ks

more options

Since the last update, Firefox is erroneously blocking my access to my bank, due to "security", but I'm using a VPN. How do I override the block? There is no lock icon on the address.

Since the last update, Firefox is erroneously blocking my access to my bank, due to "security", but I'm using a VPN. How do I override the block? There is no lock icon on the address.

Izabrano rješenje

When I visit the site, it sends me a brand new certificate issued yesterday.

Could you try clearing Firefox's Cache to see whether that lets your Firefox get the new certificate? See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

Any difference?

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (5)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

more options

This is what I get when I click on my bank icon:

Secure Connection Failed

An error occurred during a connection to radiusbank.com. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

more options

Secure Connection Failed

An error occurred during a connection to radiusbank.com. Peer’s Certificate has been revoked.

Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

more options

Odabrano rješenje

When I visit the site, it sends me a brand new certificate issued yesterday.

Could you try clearing Firefox's Cache to see whether that lets your Firefox get the new certificate? See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

Any difference?

more options

Thank you all for your help. I live abroad, 7 hours ahead, so didn't go through the process last night. This morning, I tried connecting again, before clearing the cache and miraculously, it went through without a hitch. Woo hoo, I'm literally back in business.

Again, thank you all and have a good week. Stay safe and healthy.