This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

After password change cannot receive messages

  • 2 odgovori
  • 1 ima ovaj problem
  • 6 views
  • Posljednji odgovor poslao glennmaillist

glennmaillist
glennmaillist
more options

I changed the password on two of my email accounts. My ISP is AT&T. I can log onto my accounts via webmail. I have deleted the two accounts from my saved password file in Thunderbird. When I attempt to login to me AT&T account, I get a request for password which I enter and check save to the password file. When I press enter, Thunderbird attempts to connect to my ISP and a shortly get an error message about my password being incorrect. I checked the logins, JASON file and it has the correct password. I can receive email from the accounts that I did not change passwords on. What do I need to do to get Thunderbird to logon to my ISP with the new passwords?

I changed the password on two of my email accounts. My ISP is AT&T. I can log onto my accounts via webmail. I have deleted the two accounts from my saved password file in Thunderbird. When I attempt to login to me AT&T account, I get a request for password which I enter and check save to the password file. When I press enter, Thunderbird attempts to connect to my ISP and a shortly get an error message about my password being incorrect. I checked the logins, JASON file and it has the correct password. I can receive email from the accounts that I did not change passwords on. What do I need to do to get Thunderbird to logon to my ISP with the new passwords?

Izabrano rješenje

Remove the passwords from Saved Passwords, restart TB, enter a secure mail key instead of the account password when prompted.

https://support.mozilla.org/en-US/questions/1288812

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Odabrano rješenje

Remove the passwords from Saved Passwords, restart TB, enter a secure mail key instead of the account password when prompted.

https://support.mozilla.org/en-US/questions/1288812

glennmaillist
glennmaillist Vlasnik pitanja
more options

Thank you very much for the help. Now I question using a secure key/password generated by my ISP. Sound like an open invitation to be hacked as you did not generate your own secure key/password. No reply requested, just an observation.