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Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Gmail account does not receive inbox messages anymore.

  • 5 odgovori
  • 1 ima ovaj problem
  • 39 views
  • Posljednji odgovor poslao sfhowes

stanzeen
stanzeen
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I keep getting the following error message and have tried everything I can find to fix things. I have two gmail accounts, and one gmail account works fine. I can send and receive messages with it. My other gmail account keeps getting this error message: Authentification failure while connecting to server imap.gmail.com I've looked at the server settings for both accounts and they seem to be the same. I think it's my password for my 2nd gmail account that is not recognized anymore. But I can't find anything in Thunderbird to check my password. Any suggestions?

I keep getting the following error message and have tried everything I can find to fix things. I have two gmail accounts, and one gmail account works fine. I can send and receive messages with it. My other gmail account keeps getting this error message: '''Authentification failure while connecting to server imap.gmail.com''' I've looked at the server settings for both accounts and they seem to be the same. I think it's my password for my 2nd gmail account that is not recognized anymore. But I can't find anything in Thunderbird to check my password. Any suggestions?

All Replies (5)

sfhowes
sfhowes
  • Top 25 Contributor
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What is the authentication method in Server Settings and Outgoing Server (SMTP)? If it's 'normal password', change it to OAuth2, remove the passwords in Options/Privacy & Security/Passwords/Saved Passwords (Options/Security/Passwords/Saved Passwords in TB 68), check that cookies are allowed in TB Options/Privacy & Security (Options/Privacy in 68), restart TB, enter the (confirmed working) account password in the OAuth window when prompted.

stanzeen
stanzeen Vlasnik pitanja
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Thank you for the detailed info. But I'm still having trouble. It seems that I asked the question at the same time that TB was upgrading. So...now all of the inbox email has disappeared from the account. But first things first: "...remove the passwords in Options/Privacy & Security/Passwords/Saved Passwords (Options/Security/Passwords/Saved Passwords in TB 68)" I cannot find the privacy folder or passwords folder in TB.?? "... check that cookies are allowed in TB Options/Privacy & Security (Options/Privacy in 68)" same problem here "...restart TB, enter the (confirmed working) account password in the OAuth window when prompted." Needless to say, I haven't gotten this far. Attached: the screenshot of my server settings. Thanks for your help. Stan

sfhowes
sfhowes
  • Top 25 Contributor
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Click the 3-bar icon at the upper right, select Options, then Privacy & Security.

Your incoming settings look OK; check that OAuth2 is also enabled for the outgoing server (Outgoing Server (SMTP) at the bottom left of Tools/Account Settings).

stanzeen
stanzeen Vlasnik pitanja
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Sorry - thanks for your time, but I'm still puzzled:

"Click the 3-bar icon at the upper right, select Options, then Privacy & Security."

I may be stupid, but I can't see a 3-bar icon anywhere in the attached screenshot. How do I find it?

"Your incoming settings look OK; check that OAuth2 is also enabled for the outgoing server (Outgoing Server (SMTP) at the bottom left of Tools/Account Settings)."

I cannot find the Outgoing Server settings. Sorry for the hassle.

sfhowes
sfhowes
  • Top 25 Contributor
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The 3-bar icon is in the main window, not Account Settings (see picture). Outgoing Server (SMTP) is at the bottom left of Account Settings.