This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot set up new 2FA after disabling previous one

more options

I could not log in with previous TOTP any more so I used a backup recovery code to gain access to the account. Disabled non-working TOTP and now I am trying to re-enable 2FA, but every time I successfully go through the process (there is a green bar on top of the screen that says "Two-step authentication enabled"), the end result is that 2FA is still disabled and not required when logging in to the firefox account.

I could not log in with previous TOTP any more so I used a backup recovery code to gain access to the account. Disabled non-working TOTP and now I am trying to re-enable 2FA, but every time I successfully go through the process (there is a green bar on top of the screen that says "Two-step authentication enabled"), the end result is that 2FA is still disabled and not required when logging in to the firefox account.

Izabrano rješenje

OS time was incorrect. Probably why original TOTP setup did not work. After configuring correct time, 2FA can be set up under Firefox Manage Account interface. But there seems to be issue that account management interface does not detect and / or report if TOTP is incorrect during 2FA setup.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (1)

more options

Odabrano rješenje

OS time was incorrect. Probably why original TOTP setup did not work. After configuring correct time, 2FA can be set up under Firefox Manage Account interface. But there seems to be issue that account management interface does not detect and / or report if TOTP is incorrect during 2FA setup.