Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't sign in to newly downloaded version

more options

Good Evening,

I just downloaded Firefox onto my new computer. I went to sign-in and it keeps telling me that I have an incorrect password. It is the correct password because I used it to login here. I uninstalled it and reinstalled it on the new computer with no joy. What should I do? Also, I can login and out just fine with my old computer.

Thanks,

Leish

Good Evening, I just downloaded Firefox onto my new computer. I went to sign-in and it keeps telling me that I have an incorrect password. It is the correct password because I used it to login here. I uninstalled it and reinstalled it on the new computer with no joy. What should I do? Also, I can login and out just fine with my old computer. Thanks, Leish

Izabrano rješenje

hmm? are you speaking of the FireFox account used for syncing?

if so, try logging out of it from the old computer. then try the new one again.

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (3)

more options

Odabrano rješenje

hmm? are you speaking of the FireFox account used for syncing?

if so, try logging out of it from the old computer. then try the new one again.

more options

I signed off all of my accounts and it worked. Then I signed back in and worked normally. So, strange but it worked. Thanks...

more options

you're welcome!