This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

On screen keyboard crashes Firefox

more options

Used Firefox for many years with the inbuilt Microsoft on screen keyboard without problem.

After updating Firefox a couple of days ago to the 100 edition when I enter text in Google and press enter Firefox instantly crashes.

If I use the touch screen keyboard in windows its fine.

Using windows 10 fully updated.

Any help appreciated.

Used Firefox for many years with the inbuilt Microsoft on screen keyboard without problem. After updating Firefox a couple of days ago to the 100 edition when I enter text in Google and press enter Firefox instantly crashes. If I use the touch screen keyboard in windows its fine. Using windows 10 fully updated. Any help appreciated.

Izabrano rješenje

Update searched here https://www.reddit.com/r/firefox/comments/un8z8r/google_search_freezes_when_pressing_enter_on/

Found the update worked...

Type about:config in the address bar and press Enter.

   A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
   In the about:config page, search for the preference accessibility.force_disabled.
   Observe the Value column of the accessibility.force_disabled row.
   If it is set to 1 then do nothing.
   If it is set to 0, double-click on it to open an editing field, type 1, then click the blue check mark button or press the Enter key to complete the update.
Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (6)

more options

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Hi Fred.

No crash reports have been submitted. is the result.

When Firefox fails I guess its not having time to show any codes or information box it completely locks up.

I have to close Firefox by right click in Taskbar close application.

Paul.

more options

Google and Firefox have been having issues of late. Check out: https://support.mozilla.org/en-US/questions/1376747#answer-1504303

more options

Thanks for helping Fred...

Not causing any issues at all know as I know how to avoid the problem.

Guess will take time in future updates it could be resolved.

more options

Ok update Fred...

Ref firefox and sometimes laptop becomes unresponsive when using Microsoft on-screen keyboard inputting text into google search box.

Managed to get a crash report....

bp-605b9e2a-7592-4e9c-b8af-2422a0220601 01/06/2022, 08:33

more options

Odabrano rješenje

Update searched here https://www.reddit.com/r/firefox/comments/un8z8r/google_search_freezes_when_pressing_enter_on/

Found the update worked...

Type about:config in the address bar and press Enter.

   A warning page may appear. Click Accept the Risk and Continue to go to the about:config page.
   In the about:config page, search for the preference accessibility.force_disabled.
   Observe the Value column of the accessibility.force_disabled row.
   If it is set to 1 then do nothing.
   If it is set to 0, double-click on it to open an editing field, type 1, then click the blue check mark button or press the Enter key to complete the update.