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reCAPTCHA block website access

  • 4 odgovori
  • 1 ima ovaj problem
  • 3 views
  • Posljednji odgovor poslao FredMcD

miclaf
miclaf
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I am running Firefox 100.0. When I go to certain websites reCAPTCHA is preventing me from accessing the site. Error message: Please upgrade to a supported browser to get a reCAPTCHA challenge.

I enabled Pop-ups for those sites to no avail. Zoom.us and sedar.com are 2 websites causing problem but only on one computer.

I uninstalled and reinstalled Firefox, but no difference. I disabled Norton 360 and made no difference. No problem if I switch browser.

I am running Firefox 100.0. When I go to certain websites reCAPTCHA is preventing me from accessing the site. Error message: Please upgrade to a supported browser to get a reCAPTCHA challenge. I enabled Pop-ups for those sites to no avail. Zoom.us and sedar.com are 2 websites causing problem but only on one computer. I uninstalled and reinstalled Firefox, but no difference. I disabled Norton 360 and made no difference. No problem if I switch browser.
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All Replies (4)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Terry
Terry
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You may have run into the problem of some websites not recognising a 3 digit browser number.

https://support.mozilla.org/en-US/kb/difficulties-opening-or-using-website-firefox-100

miclaf
miclaf Vlasnik pitanja
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I tried everything to no avail, including troubleshoot mode. My settings are set to clear Cookies and Site Data on exit.

I decided to try something different and unortodox. I logged out of Windows and opened Windows using a another existing windows account. I then opened Firefox and went to the troubling websites with no issues. I checked the Privacy settings and they identical, except that the exceptions for pop-ups that created were not there and the clear Cookies and Site Data on exit was not set.

Unfortunately, I will therefore need to create a new Windows account and transition everything over to the new account (files, bookmarks, cloud storage, etc.). That will take time, and need to be done at another when I not as busy.

As for "some websites not recognizing a 3 digit browser number" my problem existed before updating to 100.

The account obviously got corrupt at some point. Maybe a registry error. Moving to new account, as time consuming as it will be, is the best solution. We will never know the culprit.

FredMcD
FredMcD
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Try your original computer account. But, disable the protection programs as a test.