This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Address Book Empty after 102.9.0 installation.

  • 3 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao david

more options

I upgraded my version from 68 to 102. Everything went great until I went to my address book and it was empty. I has 3 books and all are empty. How do I recover them. I know the abook.mab have my info because when I open it up in notepad I see my info..

I have tried coping the profile to a different location and then importing the address books from the copied profile location. It did bring in the address books names but the address books are stile empty. Help please...

I upgraded my version from 68 to 102. Everything went great until I went to my address book and it was empty. I has 3 books and all are empty. How do I recover them. I know the abook.mab have my info because when I open it up in notepad I see my info.. I have tried coping the profile to a different location and then importing the address books from the copied profile location. It did bring in the address books names but the address books are stile empty. Help please...

All Replies (3)

more options

Moving to a profile shouldn'be needed. have you tried tools>import>Importfromafile>importaddressbook>morkdatabasefile from its current location?

more options

I just tried importing as per your instructions and they are still empty.

Any other suggestions?

more options

At this point, I regret that I am at a loss. The import is supposed to work. The ultimate problem is that you likely upgraded directly to 102 instead of upgrading incrementally. The 'proper way' would be to do the first version of each release, e.g. 78.0.1, 91.0.1, and then 102. Thunderbird does some 'hidden' housekeeping on each major upgrade and if a level is missed, some errors persist. So, if it's really important to you, and if you still have the older version, you might consider stepping through the upgrade path.