This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Fails to save login at certain website

Henrik Hedegaard
Henrik Hedegaard
more options

Hi My settings are as Mozilla suggests and I use to let Firefox save some logins. But I cannot save my login on this site: portal.mobilepay.dk No (error) message, no nothing, when logging in I just doesn't get the option to save the login. Both Chrome & MS Edge have no problems here, but when possible I always prefer to use my standard browser Firefox. :)

Any suggestions?

All the best, Henrik DK

Hi My settings are as Mozilla suggests and I use to let Firefox save some logins. But I cannot save my login on this site: portal.mobilepay.dk No (error) message, no nothing, when logging in I just doesn't get the option to save the login. Both Chrome & MS Edge have no problems here, but when possible I always prefer to use my standard browser Firefox. :) Any suggestions? All the best, Henrik DK

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that this is caused by the input fields where you enter the username and password are in Shadow DOM. There are secondary hidden input fields that are possibly used to submit the form.

You can at least use "Create New Login" to save username and password in the Password Manager (about:logins).

Henrik Hedegaard
Henrik Hedegaard Vlasnik pitanja
more options

Thanx for answering -- but firstly, I don't use Passw. Mgr. Secondly, I don't know anything about "Shadow DOM" but remarkably the other browsers mentioned above had no problem with saving my login, so I guess this Shadow DOM shouldn't be much of a problem?  ;o) /henrik