Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

saved logins

  • 1 odgovor
  • 0 ima ovaj problem
  • 19 views
  • Posljednji odgovor poslao Dropa

more options

i had recentaly created firefox account to switch from old to new pc and i had synced all saved logins and passwords to new pc firefox browser and i checked and they were there in the saved logins . and now that the old pc is sold and formatted the logins from new pc is gone.

i had recentaly created firefox account to switch from old to new pc and i had synced all saved logins and passwords to new pc firefox browser and i checked and they were there in the saved logins . and now that the old pc is sold and formatted the logins from new pc is gone.

All Replies (1)

more options

In this instance you should really do the Firefox backup data method so when you log out of the old computer you can do a data transfer of Firefox data and profile to insure the new computer has all the data inhouse. And as you just last mentioned since it was sold and gone and formatted all the data was there is gone and sync didn't get all the data synced. Remember sync isn't a data backup only syncing devices. And since the old computer is gone any options to copy and move data is impossible now and that data is now gone. As now there is nothing much anyone else can really help as there is no real possible way to get the data now.