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Firefox won’t work, message’ Couldn’t load XPCOM

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phillips_john3
phillips_john3
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On my windows 10 desktop firefox will not work, message ‘Couldn’t load XPCOM’ . How can I get it fixed as I no longer have internet access



/edit: moved thread from Firefox for iOS (for iPhone/iPad) to (desktop) Firefox section.

On my windows 10 desktop firefox will not work, message ‘Couldn’t load XPCOM’ . How can I get it fixed as I no longer have internet access /edit: moved thread from Firefox for iOS (for iPhone/iPad) to (desktop) Firefox section.
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cor-el
cor-el
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An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.

Reinstall Firefox: